Terms and Conditions

These products are not for public use and are intended for use only by licensed contractors experienced in the use of these products. These products are warranted to be of uniform quality within manufacturing tolerances. The manufacturer has no control over the use of these products; therefore no warranty, expressed or implied, is or can be made either as to the affects or results of such us. In any case Pacific Concrete Images and the manufacturer’s sole obligation shall be limited to the refunding the purchase price or replacing the material proven defective.

Please call us as soon as possible if you would like to cancel or change an order. Orders can only be cancelled or changed before they have shipped. Once an order is shipped it is subject to our return policy. Orders of in stock items placed after 2pm will not ship out until the following day.

RETURNS: We have a 30 day return policy. Please email or call us at 949-581-0270 if you would like to return an item. Item must be returned in the same condition as they were shipped in order to receive a refund. An item that has been used by the buyer and returned will not be accepted. Returns are subject to a 20% restocking fee. Color Hardener and all sacked products are non-returnable. The buyer pays all shipping charges (outbound and return). When the item(s) is received back to us we will issue a refund. CUSTOM ORDERS AND ALL SACKED PRODUCTS ARE NON-RETURNABLE.

RENTAL POLICY: Customer is responsible for lost or damaged tools. All tool rentals are on a daily basis, it is the customers responsibility to return tools by 5:00 pm the next business day to avoid additional charges.  Minimum $25.00 Service Charge on any check returned for any reason. Customers returning tools dirty will be subject to cleaning charges. Credit card deposit fee is non-refundable and must be paid with the card used for a deposit if main payment method is a different.

LASTED UPDATED: 02/25/2015