SHIPPING: We strive to ship orders as soon as possible. Most orders placed before 2PM PST Monday-Friday will ship the following day. On items marked “Made to order” we will contact you with an approximate shipping date. Shipping times listed on checkout reflect transit time only and we do not guarantee shipping dates.
Please call us as soon as possible if you would like to cancel or change an order. Orders can only be cancelled or changed before they have shipped. Once an order is shipped it is subject to our return policy.
RETURNS: We have a 30 day return policy. Please email or call us at 949-581-0270 if you would like to return an item. Item must be returned in the same condition as they were shipped in order to receive a refund. An item that has been used by the buyer and returned will not be accepted. Returns are subject to a 20% restocking fee. The buyer pays all shipping charges (outbound and return). When the item(s) is received back to us we will issue a refund. CUSTOM ORDERS ARE NON-RETURNABLE.
WARRANTY: These products are not for public use and are intended for use only by licensed contractors experienced in the use of these products. These products are warranted to be of uniform quality within manufacturing tolerances. The manufacturer has no control over the use of these products; therefore no warranty, expressed or implied, is or can be made either as to the affects or results of such us. In any case Pacific Concrete Images and the manufacturer’s sole obligation shall be limited to the refunding the purchase price or replacing the material proven defective.
This privacy notice discloses the privacy practices for www.pacificconcreteimages.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
LAST UPDATED: 04/06/2018